ALQO payments are processed manually. Please send us an email or join the NodeStop discord server and request help in the #support channel. You'll be assisted as soon as possible with your order, usually within a few minutes.
No, the plans are prepaid for the entire duration.
Yes, we will handle all updates on our masternode servers.
There is a one day grace period after the expiration to let users extend their plan. If no extension is purchased, the server is deleted. Plans can be extended at any time.
Your coins are 100% safe. NodeStop works through a cold wallet setup, meaning that your coins never actually leave your wallet. At no point does NodeStop have access to the collateral coins of your masternode. Never send your coins or private keys to third parties.
Click the "Reindex Daemon" button and wait five minutes. If the problem is not fixed, click "Reset Server" and wait five more minutes. If there is still a problem send us an email or contact us on Discord through the "Support" channel.